Terms, conditions and privacy

Privacy and Data policy

The data you supply to us via enquiry forms or when communicating with us via email, phone or any other method is used by us in the process of answering your enquiry or providing you with options around a New Zealand road trip. 
If you decide to book your road trip with us we may share limited information with our suppliers to enable reservations to be made such as names, country of origin and ages (to ensure that suitable and correct services are supplied), We do not share email information or any other contact details with other parties. If you have consented we may use your information to contact you in relation to your road trip in New Zealand. 
Any marketing emails from us will give you the option to unsubscribe. On request you can see all and any data we hold about you.

Cookie policy

We use cookies on this website – these are small files that may be placed on your device when you visit a site to help tailor your user experience, understand how the site is being used, remember preferences and make online information more relevant. Browsers are generally set to accept cookies, but you can change your browser settings to deactivate cookies. Some features of our website may not work if you disable cookies. We use cookies that are necessary for this site to function and be navigated, but also cookies that support live chat, browsing, marketing and surveys, and track the visited pages via Google Analytics. Some cookies are placed by third parties. We will not use cookies to collect information that identifies you personally.

What are the categories of cookies?

  • Session - These cookies expire when the browser is closed.
  • Permanent - These remain in operation, even when you have closed the browser. They remember your login details and password so you don’t have to type them in every time you use the site.
  • Third Party - These are installed by third parties with the aim of collecting certain information to carry out various research into behaviour, demographics etc.
    How can I block and/or delete cookies?

Block cookies: If you want to block website's cookies, configure your browser to refuse cookies that try to access your computer. Click here to find out how to do this.

To opt out of being tracked by Google Analytics across all websites, click here. Visit this page to manage your Google Ads settings.

Contact Us

If you have any questions about data protection, or want to access information about your personal data stored by us, please send an email to enquiries@nzroadtrip.com

Pricing policy

All pricing is in New Zealand dollars and includes all GST (goods and services tax) at 15%. Quoted costs, specific accommodations and activities and times are subject to change and availability until a firm reservation is secured.

Where costs are quoted in other currencies on our website these are subject to currency fluctuations.

Payment policy

We ask for a deposit before we go ahead and securing any reservations. For road trips this amount is 20% of the original quoted tour cost or NZ$200 per person Additionally the costs of pre or instant purchase items such as domestic airfares may be required in advance. We will notify you if this is the case. If making a reservation within 45 days of your tour commencement full payment is required upon confirmation of all your arrangements.

This deposit is non refundable once your itinerary is confirmed.

Full and final payment

Full and final payment for the balance of your road trip costs is payable 45 days prior to your tour commencing. This date will be clearly displayed on your itinerary and documentation

We accept payment by Visa and MasterCard and use a secure automated service provided by Direct Payment Solutions and the Bank of New Zealand.

Cancellation Policy

You may cancel your road trip for any reason at any time, however please bear in mind our cancellation costs. Accommodation and other third party providers may have cancellation policies that impart fees for cancellations at any time. Particularly in peak time the need to fill rooms is paramount to individuals businesses and in many cases their livelihood. With this in mind please be aware that cancelling your road trip or making major changes you may incur additional fees. As almost every property, activity and other business may have different rules and conditions please ask if you would like to be made aware of each of these for your road trip prior to booking.

Cancellation any time following confirmation of your road trip arrangements:

You will lose your deposit plus any additional fees collected.

Cancellation 45 - 21 days prior your road trip commencement date: 

If you cancel your road trip 45-21 days prior to your tour commencement date a cancellation fee of 35% of the total road trip reservation value plus any cancellation fees applied by other providers such as accommodation, car rental and other activities.

Cancellation 20 - 8 days prior your road trip commencement date: 

If you cancel your tour 20-8 days prior to your road trip commencement date a cancellation fee of 50% of the total road trip reservation value plus any cancellation fees applied by other providers such as accommodation, car rental and other activities.