We strongly recommend that all of our clients seek local and professional advice on their specific insurance needs at the time of making their reservations to protect their investment. Travel insurance is there to cover you for any unforeseen or unexpected events. This could be anything from a flight delay that causes you to miss the start of your tour, a weather event that prevents you from getting to your next destination, or having an accident or becoming ill and requiring medical attention. Most insurance providers can include medical coverage, cancellation or interruption cover, and many now offer coverage for COVID-19-related disruptions. Insurance should not be an afterthought, it should be considered and discussed from the initial planning stages of your itinerary to ensure you have the coverage you need.
Ask your consultant today about travel insurance to protect your investment.
No, the cost of the tour does not include any kind of insurance unless we have quoted this separately to you. The best travel insurance is dependent on each individual trip and traveller's needs. We encourage you to speak with your consultant about insurance options; alternatively, if you have a preferred insurance provider, consider contacting them to discuss your travel insurance needs. We strongly recommend that you purchase travel insurance as soon as your trip is booked and to make sure that you are covered for cancellation fees, interruption costs and any other kind of unforeseen circumstance.
Allianz offers two international plan options:
International policies offer the following standard policy features:
You can also ask us for the following:
Your request will be subject to assessment, and if accepted, an additional premium may be payable.
*There is no cover for claims directly or indirectly arising from or caused by You commencing Your travel against the New Zealand Government's advice or against local government advice at Your overseas destination.
*There is no cover for lockdowns, changes in government alert levels, quarantine or mandatory isolation applying to a population or part of a population. As with any travel insurance, disinclination to travel due to fear or change of mind is not covered.
You should consider the full Policy Wording(s) before making any decisions about this travel insurance policy.
Terms, conditions, limits, sub-limits, and exclusions apply, and these are set out in the Policy Wording(s). It is your responsibility to read and understand the Policy Wording prior to buying your insurance with us.
Click here to view the International Policy Wording. The Policy Wording(s) detail the benefits, terms, conditions, limits, sub-limits and exclusions available under each plan option.
The New Zealand Government recommends that all travellers obtain comprehensive travel insurance. Click here for further details.
To make a claim, please click here to be taken to the online claims portal.
As part of your claim, you may be required to:
For urgent claims, you can lodge your claim by calling Allianz Partners on 0800 800 048 (+64 9 486 0048 from overseas) and by submitting the fully completed claim form.
When you call, Allianz Partners require:
You may lodge your claim with the supporting documentation whilst travelling or upon your return to New Zealand. If you require assistance while you are away, please call the Allianz Emergency Assistance Team.
Contact Allianz Partners
Freephone within New Zealand
Phone Number: 0800 800 048
To Call From Overseas
For the Allianz Customer Care Team, Medical Assessment and Claims: +64 9 486 0048
For 24 Hour Emergency Assistance, reverse charge call through telephone operator: +64 9 486 6868
PO Box 112 316, Penrose Auckland 1642
This insurance is issued and managed by AWP Services New Zealand Limited trading as Allianz Partners (FSP758611) and underwritten by The Hollard Insurance Company Pty Ltd ABN 78 090 584 473 (Incorporated in Australia) ("Hollard"). Read AWP Services New Zealand Limited FAP Disclosure statement here.
Financial Strength Rating and Overseas Policyholder Preference Disclosure Notice
The Hollard Insurance Company Pty Ltd has a financial strength rating of A- (Excellent) issued by A.M.Best Company Inc. The rating scale in summary form is:
A++, A+ (Superior) C++, C+ (Marginal) E (Under Regulatory Supervision)
A, A- (Excellent) C, C- (Weak) F (In Liquidation)
B++, B+ (Good) D (Poor) S (Suspended)
B, B- (Fair)
An overseas policyholder preference applies. Under Australian law, if The Hollard Insurance Company Pty Ltd is wound up, its assets in Australia must be applied to its Australian liabilities before they can be applied to overseas liabilities. To this extent, New Zealand policyholders may not be able to rely on The Hollard Insurance Company Pty Ltd’s Australian assets to satisfy New Zealand liabilities.
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