Please read this in conjunction with our cancellation terms below.
We will guarantee that your deposit is safe with us if you book one of tours for travel commencing between 1 September 2020 and 31 April 2021. If you cancel for any reason up to 45 days prior to your itinerary commencing we will refund any deposit paid in full. If you cancel inside 45 days our normal terms apply. Please refer to these below in the cancellation policy section.
Considering NZ Road Trip as your travel specialist is a great decision.
Now, as much as ever, when working with us to plan your New Zealand Tour you will receive the best possible service, exclusive inside knowledge of New Zealand, and 24/7 on-the-ground support while you travel - and you can rest assured that we have your best interests at heart should any unforeseen circumstances arise.
While it is not of major concern here in New Zealand, many of our clients are asking what would happen to their booking if their holiday plans are altered due to Coronavirus. We want to be as transparent as possible, so here’s our current policy:
If you book your travel with us and later find yourself in the position of having to postpone your New Zealand tour as a result of airline schedule changes or travel advisories due to the current Coronavirus issues, we will offer flexibility as follows:
1) We can rebook your itinerary for a date in the future. Cancellation and change fees from some individual suppliers may still apply. There may also be some changes to the cost as the items may have a different price for different dates. We will however waive any of our usual change fees, and advocate on your behalf for a waiver or discount on supplier fees. Your consultant can advise you on individual supplier policies.
2) If you cannot commit to a new travel date immediately, you can take 90 days to consider your new dates, for travel any time before 31 December 2021. We will hold any funds paid and apply these to a trip when you are ready to rebook. These will be secure in a separate trust bank account we use for all client funds.
For any other postponement issues or reasons to cancel we strongly advise you purchase travel insurance – i.e. unforeseen events at home. Please see our standard terms and conditions for more information.
If any components of the tour that have been purchased are cancelled or become unavailable, you will receive a refund for those components.
So, all in all, should you find that you need to postpone your trip due to Coronavirus, you can rest assured that your money and booking is in safe hands.
If you feel that your booking might be impacted, please let us know as soon as you can, so that we can ensure the best possible outcome for you.
If you have any other questions or concerns about changing your travel dates, or would like to talk to one of our travel specialists about your upcoming New Zealand tour, please Contact Us
The data you supply to us via enquiry forms or when communicating with us via email, phone or any other method is used by us in the process of answering your enquiry or providing you with options around a New Zealand Holiday.
If you decide to book your holiday with us we may share limited information with our suppliers to enable reservations to be made such as names, country of origin and ages (to ensure that suitable and correct services are supplied), We do not share email information or any other contact details with other parties. If you have consented we may use your information to contact you in relation to your holiday in New Zealand.
Any marketing emails from us will give you the option to unsubscribe. On request you can see all and any data we hold about you.
What are cookies and how do they work?
Session - These cookies expire when the browser is closed.
Permanent - These remain in operation, even when you have closed the browser. They remember your login details and booking reference so you don’t have to type them in every time you use the site.
Third Party - These are installed by third parties with the aim of collecting certain information to carry out various research into behaviour, demographics etc.
*Additional deposit amounts may be required for specific items such as domestic airfares or other specialist activities. Your consultant will advise you of this.
**Balance payments for tours may in some cases be due sooner than 45 days prior, e.g. early bird booking special offers, group tours or other specialist items. Your consultant will advise you of this.